Support
We will help you get going again — whether you are a visitor, an exhibitor or an organiser. Start with your role below.
Who are you?
VISITOR
You use the Expo Pay app
Signing in, topping up, balance, QR codes and refunds of money left over.
EXHIBITOR
You use the Xhibitor app
Selling from your stand, products, receipts, settlement and payout after the event.
ORGANISER
You run the event
Exhibitors, products, statistics and settlements are all managed in Expo Pay Portal.
Fix it right away
The most common problems take less than a minute to solve.
I have not received a login text message
Check that you entered the right mobile number and that you have coverage. A text can take a moment to arrive. If it still does not, close the app completely, open it again and request a new code.
My top-up fails
Check that online purchases are enabled on your card and that the amount fits within your limit. If it still fails, try another payment method — Expo Pay supports Swish, cards, Apple Pay and Google Pay.
Apple Pay payments are declined
Apple Pay requires billing details to be filled in inside Wallet. Add them and try again.
I cannot see my balance
Your balance is tied to the mobile number you registered with. Check that you are signed in with the same number you used when topping up.
The QR code will not scan
Check that the app has permission to use the camera and turn your screen brightness up. Hold the phone still in front of the reader for a moment.
How do I get money left over back?
Money remaining on your balance is refunded after the event. If your refund has not arrived, get in touch and we will sort it out.
DURING AN EVENT
Need help right now, on site?
If you are standing in the queue and something goes wrong, asking on site is always fastest. Go to the event information desk, or to the staff at the bar or stand — they can see your payment straight away and fix it while you wait.
If you are an exhibitor and sales have stopped, contact the organiser’s on-site contact, who reaches us directly.
Contact us
Did not find your answer? Write to us and we will help you. You can also reach us directly at support@expopay.se.
Include this and it will go faster
- Which app it concerns — Expo Pay or Xhibitor
- The mobile number or email address you registered with
- Which event it concerns and roughly when it happened
- What happened, and what you expected instead
- A screenshot, if you have one
We read every message and get back to you as soon as we can. During an event we prioritise anything affecting payments and sales that are happening right then.